Take full advantage of the best fashion e-commerce supply chain infrastructure in Southeast Asia for all your digital channels. ZALORA’s experience in handling fulfilment across Southeast Asia is an industry e-commerce benchmark of excellence. By tapping into ZALORA’s multi-channel fulfilment solution, benefit from our wide network of return hubs across all major cities within the region – whether you are selling on ZALORA.com, your own eShop, or any other Marketplaces!
ZALORA offers an extensive operational and logistics network to make fashion accessible even in hard-to-reach areas. By leveraging technology and investing heavily in building our e-commerce infrastructure–from warehousing facilities to last-mile delivery fleets–ZALORA consistently achieves on-time-delivery of all its orders in Singapore, Malaysia, Brunei, Hong Kong, and Taiwan. Meanwhile, ZALORA’s Regional Distribution Centre in Malaysia serves as a fulfilment centre for several markets across Asia, providing more than 4.5 million unique items warehouse storage capacity, as well as 100,000 items inbound and outbound handling throughput per day.
Here’s What Your Business Will Benefit From
- Harness the region’s most efficient fashion-focused warehouses, customs clearance processes, and delivery fleets.
- Access to all of ZALORA’s return centres across various markets directly, and fulfil hundreds of thousands of orders per day.
- Tax benefits at imports and returns to our bonded warehouse in Kuala Lumpur, inclusive of fast and easy export/import customs clearance.
- Enjoy no CAPEX or any other set-up fees. Given the “at scale” nature of the business, ZALORA only charges for items/orders fulfilled - not based on rent and other components as other 3PLs.
WHAT IS IT
Fulfilled By ZALORA (FBZ)
Fulfilled by ZALORA is an enhanced end-to-end e-commerce solution for brands selling on ZALORA, created to simplify seller’s operations. Brands can rely on our network of logistics experts and established infrastructure to help them solve their fulfilment needs. With FBZ, sellers gain access to ZALORA’s fulfilment infrastructure, while still having control over campaigns and marketing decisions.
Sellers also gain access to ZALORA’s customer benefits, such as unlimited next day delivery (ZNOW), and a wide range of payment options, including Cash-on-Delivery. FBZ enables wider coverage in Southeast Asia, decrease in delivery times, and the guarantee of a seamless shopping experience for customers, even during peak seasons.
Who Is It For
- Existing ZALORA marketplace sellers looking for a fulfilment partner for their ZALORA marketplace orders.
- Existing ZALORA sellers looking for a fulfilment partner for all their e-commerce platforms.
- Sellers currently not selling on ZALORA who seek to expand to Southeast Asia market via ZALORA.
Efficient coverage in Southeast Asia territories without need to establish own logistics process
Leverage on ZALORA’s warehousing, fulfilment & logistic capabilities
Increase sales and customer satisfaction
Increase assortment width and depth on ZALORA
Live visibility on sales and stock, replenishing quickly as needed
Full control over pricing and promotions through ZALORA’s Global Seller Centre (GSC)
Fulfilled by ZALORA (FBZ)
Who Is It For
Brands who are interested in having a 360º hub as a source of truth to fulfil orders from any marketplaces.
Listed on multiple e-commerce platforms, inclusive of Lazada, Shopee, Tokopedia, Blibli, Bukalapak, with more connections to come!
- A distributor who wants to obtain online rights to more markets for their brands.
- Want to tap into new markets where they are not present.
- Don’t own warehouse space, work with warehousing partners across the region, fulfil online channels from offline stores.
- Want to open multiple channels including innovative social ones (Facebook/ Instagram Shops) with minimal/ zero CAPEX investments.
Efficient Assortment Management
Merging ZALORA FBZ and other online channels’ inventory pools in one will enable a relevant stock management improvement with a boost in size availability and a higher Sell-Through Rate.
Best In Class Customer Experience
We offer convenience and reliability through fully localized platforms, world-class logistics, payment options flexibility and personalized customer service.
Fulfilment Made Easy
Efficient coverage of all major markets in Southeast Asia. With 3 fulfilment hubs in MY, PH and ID, ZALORA delivers with one of the fastest delivery times in Southeast Asia.
Tailored E-Commerce Solution
Whether you require a full end-to-end suite of e-Commerce services, or are just looking for a well established platform with a large customer base, reputable for its seamless shopping experience for your brand, ZALORA can tailor a set of solutions for you, regardless of the platforms you are on - ZALORA.com, your own eShop or even other marketplaces!
ZALORA One Stock Solution includes a full suite of e-commerce services that cover every aspect of the end-to-end digital operations and fulfilment.
Warehousing & Fulfilment
ZALORA operates a network of fully-fledged fulfilment centres (warehouses) and smaller return hubs across all major cities in Southeast Asia.
Localization of all payment solutions across countries with a wide array of flexibility including cash on delivery.
Smart Return Solutions
Sophisticated reverse logistics process with more than 10,000 return drop-off centres across all 6 markets.
Localised pre and after sale customer support in all platforms/ market.
Customs clearance support for import and export of goods.
Operations made easy with a one-stop Global Seller Center to manage all orders coming from different online sales channels, keeping it hassle-free and stress-free.
*Note: The above services are modular and can be customized accordingly.
One-Stock Solution (1SS)
One Stock Solution is an extension of ZALORA’s FBZ model - brands need to warehouse their goods with ZALORA in order to be eligible for 1SS. 1SS is currently available only for Fashion categories, i.e. apparel, shoes and accessories. ZALORA is exploring the launch of other categories in this setup in the future.
(*under future development) with the possibility to integrate with custom built e-stores and E-commerce websites, as new integrations are regularly added, or can be proposed by the brand for ZALORA’s evaluation.
Need more end-to-end e-commerce services beyond warehousing and fulfilment?
1SS is also compatible with the ZALORA E-Stores Management service. Find out more about it.
FIND OUT MORE ABOUT OUR
Have a question, or simply wish to contact us?
Begin your digital retail journey here, and let us help you connect your business to the limitless world of shopping possibilities.